What to do When Social Media Outages Affect Your Film’s Marketing Plans

facebook outage

If you use Facebook and connected social media like Instagram, you have probably been affected by the recent outage. Outages often mean that social media marketing plans are revised as a result. Any automated posts you had planned become redundant…or worse yet, you have to re-post and/or re-plan once the outage is over! It’s proof that while we can have social media marketing as part of an overall publicity plan, social media (like traditional media) is not infallible.

The recent outage provided a shared moment that was relatable to anyone who uses Facebook and Instagram. So here’s an idea you can use today: you might want to find some clever way to integrate it into your social media posts. The more something is relatable and resonates with an audience, the more engagement it will receive and the more likely your post will be shared. Remember when Kim Kardashian broke the Internet? Think about how YOU ‘broke the Internet’ today and run with it. In Sprites’ case, the outages happened after ALICE, the film we’ve been providing social media marketing for, won the Narrative Feature Award and CherryPicks First Female Feature Award at SXSW. ALICE broke the Internet!

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But what happens if you’re running a crowdfunding campaign when an outage happens on social? I’ve had this happen several times in the 7 years I’ve been assisting with crowdfunding campaigns, and while it’s not ideal you can work around it to make sure that you can still make the most of it. You may want to expand on the previous idea and use it as a call to action with your mailing list. If one platform is unavailable, channel your social media marketing efforts into the platforms you still have available to you at the time. Time really is money with a crowdfunding campaign!

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If you have a release that is affected by the outage, the above suggestions definitely apply- when you don’t have access to certain social media platforms during an outage, concentrate on the social media platforms where your film has a presence that are still available to you. You can always repurpose any content you had planned during an outage at a later date while still keeping the remainder of the social media marketing plan active and current.

Most importantly, if you have the time available to you…get away from the screen! This morning before I started my hours at Boosted, I could see how the outages were affecting my workflow when it came to social media marketing for Sprites clients…so I walked away. I went outside with a cup of coffee and watched the world go by so that when I returned to the computer I would be fresh as a daisy and raring to go.

Outages are awful, but unavoidable. It’s a reminder that no system is perfect!